Senior Manager, Technical Platform Management

Position Purpose: Oversees product managers who are responsible for translating the product roadmap into technical features and requirements. Monitors technical maturity of a product compared to standards, guidelines and patterns, prioritizing technology enhancements to ensure a sustainable, reliable, and desirable platform. Explores competitors' products and solutions to meet or exceed current capabilities and remain cost effective.

Collaborates on the product vision, strategy and roadmap to ensure alignment with corporate strategy

Ensures staff act as the ‘face of the customer’ to define and prioritize product changes, from maintenance to enhancements

Leads the product planning and support on medium to large technical projects typically involving multi-product customer environments

Develops a trusted advisor relationship with stakeholders and technical project leads.

Defines objectives and key results; supports technical team to ensure goals are met

Coordinate product releases with stakeholders

Collaborates on product features and advises product owners and development teams to ensure requirements are met using acceptance criteria

;Recommends technical and process improvements to improve the overall effectiveness of a product

Manages the hiring and training of new and existing staff, conducts performance reviews, and provides leadership, technical guidance and coaching

Shares knowledge and develops staff capabilities to strengthen understanding of business issues