Senior AI Automation & Service Engineer

As a Senior Engineer, you will independently lead automation initiatives across the employee experience lifecycle while also serving as a hands-on technical resource for day-to-day service delivery and desktop support. You’ll optimize workflows, implement AI-powered integrations, manage core service tooling, provide general office support, including conference room AV equipment, and drive tangible service improvements in support of the zero-ops vision.

Solves complex service problems using automation and AI-driven techniques.

Takes initiative in identifying automation opportunities.

Begins to influence team direction and standards.

Administer and configure Jira Service Management, including workflows, queues, automation rules, permission schemes, and reporting dashboards

Maintain desktop engineering standards, including OS imaging, application packaging, patch management, and endpoint lifecycle management

Provide Service Desk support as needed, including responding to tickets, triaging incoming requests, and handling first-line troubleshooting for hardware, software, and account access issues

Integrate AI agents into service experiences (e.g. employee chatbots, self-service tools)

Partner with support and platform teams to identify and automate common issues

Analyze service data to prioritize automation impact

Mentor junior engineers and set standards for automation best practices

Participate in day-to