IT Service Desk Technician

Job Title IT Service Desk Technician Job Description Position Summary We are looking for a motivated and experienced full-time IT Service Desk Technician who is looking to take the next step in their career in a dynamic and international business setting. Your role will be to resolve IT issues of varying complexities, across a range of IT systems for domestic and international remote staff. You will be working collaboratively within a global IT team and will be reporting directly to the Service Desk Manager.

You will need to take ownership and full responsibility for logging and handling your work, as well as monitoring the business systems and resolving issues. The operating hours vary between 08:00 – 17:30, Monday – Friday base on the UK time Zone. Key job responsibilities include, but and not limited to: Providing 1st line IT support for incidents and service requests in person or via remote support tools.

Taking ownership and a proactive approach to ensure all incidents or service requests are resolved or closed within the agreed upon SLAs. Recording, tracking, and documenting the lifecycle of an incident or request within the ITSM system following ITIL best practices. Fixing causes, not just symptoms, and doing what is necessary to prevent problems from recurring.

Investigating and implementing ways of reducing calls to the Service Desk. Managing end-user accounts, permissions, and access rights to various technology platforms while ensuring that all InfoSec, Compliance,