IT Service Desk Engineer - Zürich (100%)

Why This Role Matters Great security starts with great technology behind the people delivering it. At Open Systems, you’ll help our teams deliver cybersecurity services to clients around the world by making sure they have the devices, tools, access, and IT support they need to do their best work. You’ll join our Global IT team in Zurich , supporting a macOS-first environment and working with technologies such as Microsoft 365, Entra ID, Jamf Pro, and Intune.

Along the way, you’ll grow your technical skills through hands-on collaboration with Service Desk, IT Operations, and Engineering colleagues around the globe. This is a great next step for someone with a few years of IT support experience who is ready to take more ownership and broaden their technical skills . While the role is at a junior level, it goes beyond a traditional L1 Service Desk position: you’ll take responsibility for issues end-to-end, learn from more experienced colleagues, and gradually expand what you can solve independently.

We value team spirit, curiosity, ownership, and great service . You won’t just solve tickets. You’ll learn, take on new technical challenges, and help us continuously improve the IT experience for our people.

The Day-to-Day Support Our People & Technology Be the first point of contact for IT support, helping colleagues with macOS, Windows, Microsoft 365, authentication, connectivity, and workplace technology. Take ownership of support requests from start to finish, keeping employees