Digital Site Reliability Engineer- Madrid based

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Beschreibung

The Digital Site Reliability Engineer is responsible for ensuring the availability, stability and operational performance of Radisson’s brand web and mobile applications. This role focuses on technical operations, proactive platform monitoring, incident response, root cause analysis, stakeholder communication and support process optimization as part of the Site Reliability Engineering team, working closely with Observability and DevOps specialists, internal teams and external partners to maintain reliable digital services and high-quality customer experience across all digital channels. Role purpose: • Monitor the health, performance, and availability of digital platforms and business-critical customer journeys. • Investigate and resolve complex L2/L3 incidents, identifying root causes and implementing corrective actions. • Proactively identify service degradations before customer impact. • Troubleshoot application outages or degraded performance issues. • Perform root cause analysis and implement corrective actions end-to-end with development teams. • Maintain operational runbooks, knowledge base articles, and support documentation. • Improve operational visibility through dashboards, alerts, reporting, and service health indicators. • Drive continuous improvements in monitoring coverage and alert quality. Требования: Must-have experience: • 2–3 years of experience in application support, site reliability, or service operations environments. • Strong experience managing and

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