Junior IT Support Engineer

AirHelp is a global travel tech company on a mission to make every journey smoother. We built our name helping millions of travellers claim the flight compensation they're owed - and that's now the foundation of a broader platform of travel protection and convenience products spanning the entire journey. We are looking for a customer-centric Junior IT Support Engineer to join our internal IT Support team.

In this role, you will be the frontline champion ensuring that hundreds of AirHelpers around the globe have the hardware, software, and technical assistance they need to keep our business running seamlessly. This is a role where your problem-solving skills directly affect the productivity and satisfaction of our global team. Whether onboarding new colleagues, troubleshooting hardware and software issues, or optimizing internal tooling, you will play a crucial role in building a reliable, secure, and modern workplace environment.

Salary range: [phone] PLN gross/month This is a hybrid role based in Kraków. What can you expect from us: Opportunity to make an immediate impact: support a tech-first, fast-paced international environment with modern IT tools and cloud architecture. Continuous learning & growth: direct mentorship from senior IT professionals, access to certification budgets, and hands-on exposure to enterprise systems (SaaS, identity management, MDM, cloud infrastructure).

Culture of autonomy and support: a high-trust, collaborative atmosphere where initiative i