Global Security Operations Center (GSOC) Operator

The Global Security Operations Center (GSOC) Operator serves as a centralized operational hub for monitoring systems and safety infrastructure across all JD North America store locations. Operating within a 24/7 high-volume monitoring environment, the GSOC Operator leverages modern surveillance platforms, environmental telemetry, and real-time communication tools to safeguard store personnel, customers, physical assets, and inventory. This position demands constant situational awareness, rapid incident verification, seamless coordination with emergency services, and meticulous enforcement of corporate security and data privacy policies.

Key

Systems & Video Monitoring : Continuously monitor video surveillance cameras, environmental sensors, LVT, smoke systems, and intrusion alarm systems across all North American store locations to maintain 24/7 situational awareness. Alarm Verification & Incident Response : Verify alarms remotely via live video feeds and sensor data to eliminate false alarm calls, and initiate immediate action for break-ins, unauthorized access, or suspicious activities. Breakfix : Coordinate and track breakfix tickets for malfunctioning security hardware, cameras, alarms, and store access systems, liaising with field technicians and vendors to ensure rapid resolution.

CCTV View Approvals : Review, process, and approve or escalate requests for CCTV footage and live view access in strict compliance with company privacy and legal guidelines. As