L2 Application Support Engineer

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What You Will Do Investigation & Bug Management Independently investigate escalated, non-playbook incidents using application logs, distributed traces, database queries, and source code — investigation goes all the way down to the code level when needed Replicate production issues end-to-end and produce a clear, structured root cause document — covering the trigger, failure mechanism, blast radius, and business impact Craft a well-reasoned solution recommendation based on the identified root cause and failure pattern — not just a workaround or a follow-up; a proposed fix direction that delivery teams can act on Raise and document bugs with the precision and completeness that development teams need to move immediately — reproduction steps, log evidence, code-level findings, impact scope, and recommended solution approach Work actively with delivery teams (Dev, QA, architects) to drive the proposed solution to production; own the closure loop — not just the escalation Incident Response Serve as the technical SME for incidents affecting your assigned services Engage immediately during major incidents — correlate signals across observability platforms, perform log analysis, drive parallel investigation tracks, and