Technical Product Support Analyst - Capital Markets

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Beschreibung

Job Description We are FIS. Our technology powers the world’s economy, and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS? About the team You will join a collaborative, client-focused team dedicated to supporting some of the world's leading financial institutions. Working closely with Product, Engineering, Implementation, and Knowledge Management teams, you will play a key role in helping clients maximize the value of our platform while ensuring a seamless support experience. The team is committed to continuous improvement, operational excellence, and delivering high-quality service in a fast-paced Capital Markets environment. About the role We are looking for a Technical and Product Support specialist to support global financial institutions using our platform. This role is central to delivering an exceptional client experience by providing timely, accurate, and well-coordinated support across both technical and product-related queries. You will act as a key point of contact for client issues, ensuring all requests are effectively triaged, validated, and progressed in line with service level agreements, while maintaining clear and consistent communication throughout. In addition to managing incoming queries, you will support our clients with more complex te

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