Director of 1st Line Assurance Planning, Evidence Coordination and Customer Assurance

Our Purpose […] powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.

Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director of 1st Line Assurance Planning, Evidence Coordination and Customer Assurance The newly established Vocalink Limited (VLL) 1st Line Controls Office is seeking a Director of 1st Line Assurance Planning, Evidence Coordination and Customer Assurance to lead the strategic planning and coordination of control assurance activities, ensuring timely and accurate evidence management and customer-facing assurance deliverables. This role will be pivotal in supporting Vocalink’s position as a Critical National Infrastructure (CNI) provider by embedding a robust assurance framework that meets regulatory, contractual, and customer expectations.

The Director will oversee planning and governance for control testing and certification programs, manage evidence collection and validation processes, and ensure high-quality management of VLL customers’ audits. This role will drive operational excellence, transparency, and confidence in Vocalink’s control environment. Key Re