Application Support Engineer

The Role As an Application Support Engineer on the AI Platform, you'll keep the foundation Aflac runs its agentic AI on healthy across environments : an AWS native, secure, highly scalable platform that other engineering and product teams build on top of. Orchestration, tools, memory, identity, guardrails, evaluation and observability. You'll provide Level 2 and Level 3 support across the platform and the use cases that run on it and help make it production ready from the start rather than after go live.

Agentic systems are non - deterministic, so the support bar is higher than it looks. Anyone can make an agent work once. You'll help keep it working reliably, observably, safely , and at a cost the business can defend.

That means treating monitoring, tracing, runbooks and incident response as first class engineering, not afterthoughts. In line with our "Prevention is better than the Cure" approach, you'll get to the root cause and put measures in place that stop issues coming back. Serving as a technical owner, you'll use AI as a force multiplier and human amplifier to triage faster, automate routine work , and continually improve the production environment.

You'll also be a trusted partner to the teams that use the platform, translating technical issues into plain language, and bringing what you learn in production back into the roadmap. This is an opportunity to Shape how an enterprise supports agentic AI in production Build the operational controls, runbooks and monitoring