Application Support Engineer

Team Context Every engineer at Aflac builds on what we ship. The Developer Experience (DevX) team in Aflac Northern Ireland exists to make software delivery faster, safer and simpler, so product teams can focus on solving problems for customers, employees and the sales organisation rather than working through delivery complexity. We're building a simpler, standard and measurable software delivery system, powered by AI and designed to help Aflac deliver more business value, more quickly.

Our job is to provide the shared capabilities that make good delivery repeatable: platforms, tooling, golden paths, automated controls, engineering standards and AI-aware knowledge, integrated at enterprise scale. In practice, that means a self-service portal for onboarding applications and components, secure-by-default pipelines, automated change-management checks, and integrations across our entire DevOps tooling estate. We treat it all as a product, with Aflac's engineers as our customers, and we build and run it in an AI-native way, with AI agents working alongside us from research and planning through to code, review and production support.

Role Context When DevX has a bad day, every engineering team at Aflac feels it. Our code runs inside every Azure DevOps pipeline in the organisation through golden bricks and org-wide pipeline decorators, and our portal and services sit between engineers and the tools they rely on. A failed decorator, an expired credential or a stuck sync job can block