Sustaining Software Engineer – Virtualization and Cloud Platform

About the Role Arcfra is looking for a Sustaining Software Engineer with experience in virtualization, cloud infrastructure, and software development using Python or Go. You will be responsible for maintaining and improving our virtualization and cloud platform products.

focuses on troubleshooting production issues, resolving customer-reported defects, developing software fixes, and improving the reliability and serviceability of the platform. This is not a traditional technical support role. You will work directly with source code, system logs, APIs, operating systems, virtualization components, and distributed cloud services.

You will collaborate with support engineers, field teams, QA, and core development teams to diagnose complex issues and deliver production-quality solutions. Key

Maintain and improve virtualization and cloud platform products. Investigate customer-reported issues involving virtual machines, hosts, clusters, networking, storage, orchestration, and management services. Reproduce production issues and perform detailed root-cause analysis.

Develop, test, review, and deliver bug fixes using Python or Go. Troubleshoot problems across application, service, operating system, virtualization, networking, and storage layers. Analyze logs, traces, metrics, API requests, service states, database records, and system configurations.

Diagnose issues involving virtual machine lifecycle management, scheduling, high availability, live migration,