Intermediate Technical Support Representative

Our Business FISPAN Services Inc. (FISPAN) is an Enterprise SaaS FinTech company that allows banks to deploy embedded financial products and services to create a seamless banking connection for their corporate clients. Our product aims to provide instant scale and reach for banks who want to remove friction and add value by enabling their commercial banking clients to access banking services through their preferred ERP / accounting platform.

Founded in 2016 and headquartered in downtown Vancouver, FISPAN is on a mission to create the best product in the FinTech industry and fundamentally change the way that companies bank. Being the market leader in ERP Banking, we work with the world’s Tier 1 banks with assets exceeding $3T, including J.P. Morgan Chase, Wells Fargo, TD and Bank of Montreal.

We are looking for dynamic and passionate individuals to join our high performance team and contribute to our rapid growth and exciting journey. Key

Subject Matter Expert Demonstrate a strong understanding of FISPAN software and products to facilitate the effective handling and resolution of clients’ complex technical issues. Actively champion and facilitate the transition of select Tier 2 tasks to the Tier 1/Intermediate workflow, building processes to handle higher-complexity issues on the front lines. Support team members by providing guidance on complex questions and issues raised during team discussions, acting as a bridge between junior staff and senior engineers.