Senior AI Platform Engineer

About the role You will build the shared AI platform every Truvio product team uses to ship agents into Dynamics 365. Think model access, retrieval, evaluation, guardrails and observability, delivered as paved roads so product teams can move fast without reinventing the plumbing. Your users are our engineers; your measure of success is how quickly and safely they ship AI features to customers.

• Design and run the core platform services: LLM gateway and model routing, prompt and tool registries, retrieval over our context graph, and agent orchestration. • Build evaluation and testing infrastructure so every AI feature has offline evals, regression suites and production quality signals before and after release. • Make AI safe to run in customer ERP tenants: tenant isolation, data residency, PII handling, cost controls, audit trails and human-in-the-loop hooks for Trust & Control. • Own observability for AI workloads: tracing, latency, token cost and quality dashboards per customer and per feature. • Ship SDKs, templates and docs that let product teams build an agent in days, not months. • Partner with the Principal AI Engineer and product teams to turn repeated needs into platform capabilities. • Evaluate new models and frameworks with a bias toward what is proven in production.

• 6+ years of software engineering, with at least 2 years building production systems on top of LLMs or ML models. • Strong backend skills in Python and/or C#/.NET, plus