Technical Support Engineer

About […]

[…] is the AI-native customer experience platform that turns every interaction into a lasting relationship and a measurable business outcome. By unifying customer data, conversations and AI-native workflows into a single connected timeline, […] helps teams cultivate customers, not tickets, resolving issues faster and delivering more personalized service across every channel. Today, […] is the core platform for leading customer service brands like Sweetgreen, Starz, Vuori, Goldbelly and Cotopaxi.

Founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, […] raised nearly $200M in funding culminating in a Series E before being acquired by Meta in a deal that closed in 2022. In 2023, […]'s founders and original investors, Battery, Redpoint, and Boldstart Ventures, spun the company back out with a $60M investment as an independent, privately held business ready to focus more deeply on AI. In 2025, Norwest led our Series B, bringing our total funding to $90M.

This momentum allowed […] to double down on AI-native innovation and build a sharper roadmap for the future of customer experience. Our Krew is a remote-friendly team spread across the U.S. with hubs in NYC and London.

We gather in person each year at our annual […] Kick-Off event and always look for Krew members who are curious, collaborative, and ready to shape the future of Customer Experience.

[…]’s AI agent resolves routine question