Microsoft Infrastructure Support Engineer

Description The primary purpose of this position is to provide Microsoft core infrastructure support for Managed Services customers, with a strong focus on on-premises technologies including Windows Server, Active Directory, domain controllers, Group Policy, SCCM, and related Microsoft infrastructure. Cloud experience is valuable as a secondary skill set but is not the primary focus of this role. This role operates in a reactive break/fix support model.

The Engineer works directly with multiple customers in a fast-paced, case-based environment to assess issues, troubleshoot root causes, drive cases to resolution, and deliver a high-quality customer experience. The position may be based anywhere in the United States, with working hours coordinated to support customer and team needs. What You Will Do: * Serve as a trusted technical support resource for customers experiencing Microsoft core infrastructure issues.

* Troubleshoot, diagnose, and resolve issues involving Windows Server, Active Directory, domain controllers, Group Policy, DNS, DHCP, SCCM, endpoint management, and related Microsoft technologies. * Support hybrid or cloud technologies, including Azure and Microsoft 365, when needed and aligned with the Engineer's skill set. * Assess customer issues quickly, identify root causes, and drive assigned cases through resolution.

* Manage service requests through a case queue, review assignments daily, and provide accurate and timely status updates. * Document troubleshooting