IT Support Engineer

We are seeking an experienced IT support engineer to provide daily assistance to end users, as well as to maintain Microsoft 365 collaborative platforms and network infrastructure. The successful candidate will be responsible for SharePoint Online, Power Automate workflows, Outlook, Teams, and corporate network services across multiple office locations. Key

• End User Support Provide level 1 and 2 technical supports to internal users. Resolve issues related to desktop computers, laptops, printers, and mobile devices. Provide support for Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint. Manage user accounts, permissions, and license assignments. Microsoft 365 & Collaboration Administer sites, document libraries, and permissions in SharePoint Online. Develop and maintain Power Automate workflows. Support Microsoft Teams and OneDrive collaboration solutions. Provide assistance with security and compliance configuration in M365. Network Administration Support WAN, LAN, Wi-Fi, and VLAN environments. Troubleshoot network connectivity and performance issues. Configure and maintain switches, routers, firewalls, and VPN connections. Coordinate with Internet Service Providers (ISPs) and third-party vendors in the event of network incidents. Systems Administration Provide support for Windows Server. Manage DHCP, DNS, and file-sharing services. Monitor system backups and perform restore tests. Maintain IT documentation and asse