Expert IT Analyst

Job ID: 5890 We are looking for an Expert IT Analyst / Service Developer to design and improve our digital support tools under a full-time permanent employment agreement. About our team Welcome to the Self Service Portal End User Services team. You will join a team responsible for building, enhancing and operating the Self Service Portal, enabling self service capabilities for end users across Nordea.

As an Expert IT Analyst / Service Developer, you will analyse business needs, work closely with end users and stakeholders, and drive the design, development and continuous improvement of requestable and automated services. You will also contribute to service architecture, development processes and operational support, helping to deliver a best in class digital user experience across the platform.es Collaboration. Ownership.

Passion. Courage. These are the valu that guide us in how we work and how we make decisions – and that we imagine you share with us.

What you’ll be doing: Analyse business needs and turn them into practical solutions. Design, develop and maintain services, workflows and automations in BMC Digital Workplace (DWP), Power Apps and Power Automate. Design and maintain API integrations between above systems.

Create, maintain and support databases used by the services. Take ownership of databases and their data, ensuring data quality, governance and compliance standards are followed. Create and maintain workflows, forms and service processes.

Collaborate with stake