End User and Systems (AV/VTC) Technician

Job Title: End User and Systems (AV/VTC) Technician Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular Percentage of Travel Required: None Type of Travel: None * * * The Opportunity: Responsible for providing Audio Video/Video Conferencing and end user device support to end users across multiple support facility. The candidate is responsible for delivering professional, high-quality services directly to the customer, providing both remote and in-person support for new equipment installations and break/fix incidents. This candidate will support unclassified equipment, some of which is in classified space.

• Manage and maintain Multimedia Streaming Systems and Video Conferencing (VTC) equipment ranging from simple desktop to more complex integrated Audio-Video systems. • Configure and maintain collaboration tools (Microsoft Teams, Microsoft Town Hall, CISCO Webex) and audio/video streaming software. • Provide recommendations and expertise on collaboration tools and video streaming software. • Design and implement new hardware and software configurations for video teleconferencing and telecommunications/multimedia equipment • Identify, isolate and classify network faults identified either manually or via available network management tools. • Assist with setting up Audio/Video for in person and/or hybrid events to include providing user training and support • Responsible for documenting an