Application Support Analyst (MariaDB, SQL, Digital Asset Custody, Kibana, Blockchain, Unix)

Responsibilities Oversee application and production support for enterprise systems, maintaining service continuity and operational efficiency. Coordinate incident management processes, including issue assessment, prioritisation, escalation and resolution within agreed timelines. Investigate application and infrastructure failures through technical troubleshooting to minimise operational disruptions.

Perform system monitoring and log analysis using Grafana and Kibana/OpenSearch to detect anomalies and performance-related issues. Execute Root Cause Analysis (RCA) and recommend corrective measures to improve application reliability. Administer Linux/Unix environments and investigate database-related issues using SQL, MySQL and MariaDB.

Support blockchain and digital asset platforms while coordinating with technical teams to address application-related concerns. Manage technical support and customer/client support activities, ensuring consistent service delivery across 24/7 production operations.

6+ years of experience in application support, production support or IT operations. Strong experience in incident management, technical support and troubleshooting within enterprise application environments. Hands-on experience with monitoring and log analysis tools, particularly Grafana and Kibana/OpenSearch.

Strong experience in Root Cause Analysis (RCA), problem investigation and production issue resolution. Hands-on experience with Linux/Unix operating systems and relati