IT Administrator - Help Desk

About Mach Industries Founded in 2023, Mach Industries is a rapidly growing defense technology company focused on developing next-generation autonomous defense platforms. At the core of our mission is the commitment to delivering scalable, decentralized defense systems that enhance the strategic capabilities of the United States and its allies. With a workforce of approximately 350 employees, we operate with startup agility and ambition.

Our vision is to redefine the future of warfare through cutting-edge manufacturing, innovation at speed, and unwavering focus on national security. We are dedicated to solving the next generation of warfare with lethal systems that deter kinetic conflict and protect global security. The Role We are seeking a proactive, customer-focused IT Support Technician to serve as the first line of IT support for approximately 600 employees across our organization.

The successful candidate will provide Level 1 and Level 2 technical support, including ticket management, device provisioning, employee onboarding and offboarding, and desk-side support at headquarters and remote sites without dedicated IT personnel. This role plays a critical part in maintaining the security and efficiency of our IT environment, particularly in supporting systems and devices that handle Controlled Unclassified Information (CUI) and ITAR-controlled data. The ideal candidate will demonstrate strong technical troubleshooting skills, attention to detail, and a commitment to secur