Junior IT Helpdesk Specialist (16-24 hours)

We are looking for a Junior IT Helpdesk Specialist to join our BUX team based in Amsterdam . As a Junior IT Helpdesk Specialist at BUX, you are the first point of contact for colleagues with IT questions. You pick up tickets, solve day-to-day hardware, software and account issues, prepare laptops and accounts for new joiners, and manage our hardware stock and inventory.

You work closely with our IT Engineer, who owns infrastructure and security projects and will coach you on how we do things. This is a hands-on role for someone early in their IT career who likes helping people and wants to learn how IT is run in a forward-looking fintech. Over time, you'll grow into more of the technical work: device management, identity, automation, and security.

Pick up, log and resolve first-line tickets, keep requesters informed and escalate when needed Onboard and offboard employees: accounts in Google Workspace and Microsoft Entra ID, laptops, access passes and peripherals Prepare, enroll and hand over Windows and Apple devices, and troubleshoot them when something breaks Manage hardware and inventory: keep the asset register accurate, track who has what, maintain spare stock, handle repairs, returns and secure disposal of old equipment Support meeting rooms, AV and office IT, including setup for internal and external events Assist with hardware and license purchasing and vendor contact Document the fixes you apply and keep our IT records up to date Help the IT Engineer