Senior Technical Consultant - MFG, Client Success

Transforming the Future of Enterprise Planning At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster. This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet.

Global leaders like Google, Pepsi

Co, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains. About the role... We are looking for a highly motivated and technically strong Senior Technical Consultant – Client Success to join our team.

In this role, you will support o9 customers post-implementation , ensuring seamless platform operations , strong customer outcomes , and high system reliability. You will play a critical role in managing automated batch processes, troubleshooting issues , and collaborating across Support, DevOps, Product, and Customer teams to deliver a stable and scalable solution environment. This role enables you to take up ownership post implementation completion and contribute to E2E upgrades and production support (Technical issues, Batch failures, troubleshooting, managing platform operations, analysing logs, fixing user requests for data analysis, managing & onboarding customer accounts).

What you’ll do: Ensure timely response, recovery, and resolution of batch automation