Senior IT Support Engineer

WME is seeking an experienced, on-site Senior IT Support Engineer based in the Nashville office. This role is highly user-facing and operationally hands-on, providing Tier 1 and Tier 2 support for the Nashville office while partnering closely with regional and global IT teams to deliver consistent, high-quality end-user experience. The position is intended for a strong support professional who can operate effectively in a fast-paced entertainment environment while also contributing to broader IT modernization efforts.

The Senior IT Support Engineer will serve as a visible and trusted technology partner for employees and executives, combining responsive support with strong operational ownership, professionalism, discretion, and follow-through. In addition to resolving day-to-day incidents and service requests across desktops, mobile devices, office technology, AV, and Microsoft 365 services, this role will help improve service quality, documentation, onboarding and offboarding workflows, asset accuracy, and support processes that enable scale. This role offers meaningful autonomy and visibility, with opportunities to participate in endpoint modernization initiatives, cloud-first device operations, operational improvement efforts, AI/Copilot enablement, and other strategic workplace technology projects.

Reporting directly to the IT Manager in Nashville, the ideal candidate will balance approximately 65% hands-on operational support and end-user engagement with 35% process impro