Order-to-Cash Process Analyst

Job Description As an O2C Process Analyst, this is a focused process documentation and end-user training role sitting within Collinson's O2C (order to cash), Transformation function. This will be a 6 - 9 month contract. The primary purpose of this position is to capture and document Finance Operations processes, with a particular focus on the Order-to-Cash (O2C) lifecycle and to translate that knowledge into structured, accessible training materials for end users.

The successful candidate will spend their time working closely with Finance SMEs and operational teams to understand how processes work as a result of transformation project outputs, document them accurately, and build a training repository that enables colleagues to understand and adopt new ways of working. The measure of success is simple: clear documentation and training that people can use.

Process Documentation & Register Work with Billing Transformation, Finance Operations teams and Business Analysts to capture and document current and future-state processes across the O2C lifecycle (billing, invoicing, collections, cash application, revenue operations). Produce clear, accurate as-is and to-be process maps, supported by written process narratives, decision trees and data flow diagrams. Build and maintain a centralised process register, ensuring all documented processes are version-controlled, consistently formatted and easy to navigate.

Conduct structured interviews and workshops with Fina