Senior Customer Solutions Analyst

Contract Duration: Permanent / 2-Year Contract Work Location: Sham Shui Po We are seeking a customer-focused professional to support digital transformation initiatives within Customer Operations through the design and delivery of AI-powered solutions that enhance operational efficiency and business performance. Working closely with business and technology stakeholders, the appointee will develop solutions using Azure Databricks, Microsoft Power Platform and other AI technologies, while supporting process improvement and enterprise AI adoption. Major Duties Drive the end-to-end delivery of AI and intelligent automation solutions, from design and development through testing, UAT, and production release, using Azure Databricks, Microsoft Power Platform, n8n, and related technologies Support business transformation and process improvement by delivering AI-driven solutions such as intelligent chatbots, AI-powered knowledge management, and AI workflows to improve efficiency, decision-making, and customer experience Build and maintain AI workflows, prompt orchestration, automation scripts, and reusable components aligned with security and governance standards Integrate AI models with enterprise systems to deliver scalable intelligent solutions Partner with business users, analysts, and IT stakeholders to identify and implement AI and intelligent automation opportunities that improve customer outcomes Provide operational support, including monitoring, troubleshooting, root-cause anal