IT Service Specialist I

The Asahi Kasei Group operates with a commitment of creating for tomorrow. Our business sectors, Materials, Homes, and Health Care, contribute to the development of society by anticipating the changing needs of those around the world. We look for candidates that offer a fresh perspective and a variety of skills to help us achieve our commitment.

Asahi Kasei Therapeutics is the global specialty pharmaceutical business of Asahi Kasei. We are a commercial-stage company committed to positively impacting health by expanding therapeutic options that improve the lives of patients around the world. Drawing upon our strong heritage of scientific innovation, we aim to help reshape care in transplantation, nephrology, immunology, infectious diseases and other underserved conditions.

The IT Service Specialist I supports global workplace services with a primary focus on Tier 1 end-user support and guided Tier 2 troubleshooting. The role handles routine service requests, assists with user access and device lifecycle activities, and supports IT initiatives such as device deployments, system rollouts, and migrations. The position maintains helpdesk standards, documents support activity, manages assigned hardware inventory tasks, and communicates clearly with employees and IT colleagues to help meet service goals and KPIs.

Provide Tier 1 on-site and remote support for laptops, mobile devices, email, an