Zendesk Operations Specialist

Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment.

Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right?

To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Now, let’s discuss this role and what you will do to help achieve Fever’s mission.

Own Zendesk configuration: triggers, automations, SLAs, routing, macros, forms and permissions, keeping the instance clean and well documented.

Design routing and escalation flows across email, messaging, live chat and voice, so every request reaches the right person.

Build and maintain Explore dashboards with clear, agreed KPIs, giving agents and leads self-serve performance views.

Analyse ticket trends to sp