Senior Manager, Trust & Safety Policy

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Описание

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. As a Trust & Safety Policy Senior Manager, you will play a pivotal role in shaping and implementing platform safety policies that uphold these principles, ensuring our community remains safe and reliable. Lyft is looking for a Senior Manager to join our Safety and Customer Cares team based in our San Francisco office. This is a manager role that includes both people management and senior IC work to build out a dedicated policy development function. This role will help lead the creation of a best-in-class, LLM-first, Safety Policy and Operations function at Lyft. About You: You are a strategic thinker and influential leader with a passion for Trust & Safety issues at complex multi-sided platforms. Your expertise in taxonomy and policy development, operational excellence, risk mitigation, and relationship management positions you to make a significant impact on Lyft’s commitment to safety, ensuring a secure and reliable transportation experience for millions of users nationwide. Responsibilities Provide strategic vision for the design of a best-in-class, LLM-first, Safety Policy and Operations function at Lyft. Own the process and governance for the creation, maintenance, and depreciation of the foundation unified policy taxonomy, policy modules, and other supporting artifacts including the style guide and glossary. Programmatically assist in leading the transition from the current Safety policy and operations model to a future model based on unified, modular policy infused with LLM and other machine learning mod

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