Senior Software Engineer, Self-Serve Intelligence

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Описание

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. Every day, millions of riders and drivers depend on Lyft — and when something goes wrong, we want to make it right as fast as possible. g. AI Agents), automations, and self-serve workflows. We're building backend systems, APIs, and AI-powered products that fundamentally rethink how customers get help — combining robust engineering with GenAI to deliver reliable, scalable self-serve experiences. g. various AI Agents) that autonomously resolve customer suboptimal experiences. You'll own the full lifecycle — from system design and prototyping through production deployment and operational excellence — partnering with product, design, data science, and operations to deliver high-quality, reliable solutions at scale. g. AI Agents) that resolve rider and driver suboptimal experiences autonomously Develop robust evaluation frameworks to measure and improve the quality and impact of GenAI-driven customer experiences Lead projects from idea to production, owning end-to-end system design, implementation, and operational health Write well-crafted, well-tested, readable, maintainable code Desi

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