Senior Platform Support Analyst

Аналитика рынка

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Описание

DeepIntent is leading the healthcare advertising industry with data-driven solutions built for the future. From day one, our mission has been to improve patient outcomes through the artful use of advertising, data science, and real-world clinical data. For more information visit, [link] . What You’ll Do: DeepIntent is seeking a Senior Platform Support Analyst to join its growing team based in Pune, India. The Senior Platform Support Analyst will be responsible for working hand in hand with the Platform Operations team, Engineering team, and Product team to handle escalated technical platform issues. You will work hands-on with leaders at our major customers to provide best-in-class support on both a scheduled and ad-hoc basis. You will also be deeply involved with both the Engineering and Product teams to make data-driven decisions that provide an unmatched product for driving better patient outcomes through advertising. The Senior Platform Support Analyst should be able to work in EST time zone. Responsibilities include: Address production issues/questions, maintenance, and business support within DeepIntent Products by communicating and coordinating across multiple teams (client success, platform operations, analytics and sales). Monitor platform health; investigate and escalate issues. Troubleshoot all platform applications, providing triage, resolution, or recommendations. Write SQL queries that can be used for data analysis and pulling reports. Manage incoming platform requests from internal users via JIRA tickets, Slack and emails. <li

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