Principal Product Manager (Omnichannel CX)

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Описание

Headquarters: United States (Remote) Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Build Amazing. Deliver Amazing. Live Amazing. Be Amazing. We're looking for a strategic, hands-on senior-level Product Manager to lead the evolution of our Omnichannel Customer Experience platform. You'll drive the vision and execution for our next-generation shared inbox, personal inbox, and digital channel integrations—transforming traditional contact center communication into seamless, intelligent, omnichannel experiences. You'll own critical initiatives including ticket workflows, all channels including social media, group messaging, and intelligent disposition management that enhance agent productivity, customer satisfaction, and operational efficiency across all digital touchpoints including email, SMS, social media, messaging platforms, and video channels. Key Responsibilities 1. Strategic Ownership Define the long-term product strategy for Omnichannel CX capabilities, ensuring unified customer engagement across voice, digital messaging (SMS, social, email), video, and emerging channels Drive the dual-inbox vision: transforming shared inbox for team collaboration and personal inbox for individual agent efficiency—both into in

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