Senior Manager, Technical Support Engineer

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Описание

Who we are: Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks. Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector. com to learn more. About the Role: We are looking for an experienced Senior Manager of Technical Support Engineering to lead a significant portion of our Tier 2/Tier 3 Technical Support organization within Global Support. g. SMB, MMC, ENT/STRAT), while building the systems, leaders, and cross-functional partnerships needed to scale. You will lead managers, senior individual contributors, and/or specialized support functions across Technical Support Engineering and Technical Account Management. You will be responsible for driving organizational outcomes across CSAT, SLA, FCR, backlog health, escalation quality, incident readiness, and team effectiveness. This role requires a leader who can operate at multiple altitudes: close enough to the work to guide execution dur

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