Service Supervisor

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Описание

Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally. As a Service Supervisor for Citilink Access operated by Via, you will train operators, oversee the performance of operators, respond to emergencies, and manage the delivery of paratransit service in the Fort Wayne area. What You’ll Do: Conduct on-the-road supervision, including regular ride-alongs and shadowing, to ensure driver performance meets service and safety standards. Monitor and assess operator interactions and adherence to safety procedures, offering constructive feedback as necessary. Develop and deliver training programs for new drivers, including initial, remedial, and refresher content. Provide hands-on training in best practices, safety protocols, and service standards to align with Via and Citilink’s expectations Conduct proper post-accident and post-incident procedures including acting as the Designated Employer Representative (DER) for DOT purposes. Act as the primary point of contact for immediate operational issues, implementing solutions to resolve challenges promptly. Operate accessible vehicles safely and courteously to transport elderly and disabled passengers, modeling high customer service standards.

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