Product Support Manager

Аналитика рынка

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Описание

About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role We are hiring a Product Support Manager in NYC, Seattle, or San Francisco to manage a team of Product Support Specialists and focus on enhancing our Enterprise Support offering. In this role, you’ll be responsible for building and managing a happy and high-performing Specialist team that is at the front lines of safely delivering AI to the world. As part of a global Support organization, you’ll collaborate closely with peers in other regions to ensure users of all types have a great experience with Anthropic’s products. Responsibilities Hire, lead, and develop a team of happy, high-performing Product Support Specialists Provide thoughtful coaching and feedback to your direct reports, and partner with them on their career development goals and growth Monitor team performance and course correct both in real-time and strategically as needed Manage day to day team operations, including proactive capacity management and ad hoc unblocking of your Specialists as they action their daily work Partner with peer leaders in other regions to ensure consistent global support delivery in routine casework as well as on-call or high-urgency responsibilities Work closely with go-to-market (GTM) stakeholders to scope, execute, and iterate upon our offerings for our most strategic customers; interact with these internal users daily<

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