Onboarding Specialist

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Описание

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. The Role You'll PlayYou'll guide new Mindbody customers through their software journey - from configuration and training to launch. Acting as their trusted partner, you'll lead virtual onboarding sessions, gather requirements, and build out their sites to match their unique goals and business needs. Manage onboarding for assigned customers, delivering configuration, training, and support through virtual video sessionsGather customer requirements during kickoff calls and configure their software environment to align with their business objectivesIdentify opportunities to recommend and coordinate additional Mindbody services and products that add valueTroubleshoot software challenges and collaborate with Engineering and Product teams to resolve issuesBuild trust and confidence by sharing your firsthand knowledge of Mindbody products, services, and processesProactively follow up with customers to ensure engagement, answer questions, and support their progressSchedule ongoing training sessions as needed to reinforce learning and d

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