Service Desk Analyst 11am 8pm

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Описание

Introduction At Slipstream LS we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations. Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth. Responsibilities Provide white-glove, End User Service Desk Support via phone, email, and chat. Manage incidents and requests within the ServiceNow, Freshservice or Zendesk ticketing systems Perform and document daily ticket follow-ups with end users within respective ticketing system Resolve username and password problems. Perform uninstall/reinstall of approved software applications to devices. Provide Multifactor Authentication, Single Sign-On and VPN Support. Perform software and application support. Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers and accessories. Provides support for general “how-to” inquiries. Required Skills CompTIA A+ certification. Experience supporting Microsoft 365, Windows 10, and Active Directory. 1+ year Mac OS experience. Experience with the ServiceNow ticketing system. Experience with Freshservice and/or Zendesk ticketing systems a plus. Experience with remote access tools such as LogMeIn, TeamViewer, and Take Control. Experience Remotely troubleshooting windows hardware and software break/fix issues. 2-3 years of progressive experience in a Technical Support role with and MSP or call center IT support environment. Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management

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