Regional Manager, Customer Succcess

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Описание

Are you an experienced Customer Success leader ready to take our global customer relationships to the next level? Do you have experience in managing global and high-performing teams that deliver measurable outcomes and exceptional experiences as a player-coach? If so, we’d love to hear from you! The impact you will have: As the Regional Manager of Customer Success for AMER, you will manage 5 - 10 CSMs and an assigned list of accounts and a cross-regional team of Customer Success Managers who partner with our most important customers across two of our key growth regions. Reporting to the Global Director of Customer Success, you will drive strategy, operational excellence, and performance across both regions. You’ll ensure your assigned customers and others achieve tangible value from Elliptic’s blockchain analytics solutions, resulting in strong retention, expansion, and advocacy outcomes. This is a highly collaborative and strategic role — influencing product direction, scaling best practices across geographies, and aligning your team’s initiatives with global business objectives. You’ll create a unified, customer-centric culture while respecting local market dynamics and time zones. What you'll do: - Own and manage a subset of key accounts, ensuring health and success with our product, securing renewals and expanding ARR - Manage, mentor, and develop a distributed team of Customer Success Managers across AMER - Define and execute regional Customer Success strategies in alignment with the global vision, adapting for regional market needs - Partner with the Global Director of Customer Success to set goals, track performance metrics (NDR, GDR, churn), and drive global consistency - Support CSMs in high-value strategic account management, ensuring customer adoption, retention, and expansion - Build scalable frameworks for onboarding, health scoring, success planning, and ongoing value realization - Collaborate with cross-functional st

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