HIRING NOW ⚫️ Technical Support Engineer (API)

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HIRING NOW ⚫️ Technical Support Engineer (API) $4,000 – $6,000 / month | Remote | Full-time #API #TechnicalSupport #Crypto #CEX #Web3 Gate.com — top-tier global CEX serving 50M+ users across spot, futures, and wealth management. ✦ Key Responsibilities: — Support institutional clients on API integration, config, and troubleshooting. — Investigate REST/WebSocket issues: auth, order placement, connectivity, error codes. — Translate recurring client issues into structured product improvement proposals. — Maintain and improve API docs, integration guides, and internal knowledge bases. — Collaborate with Product, Engineering, and QA on new API features and launches. ✦ Requirements: — CS/IT degree or equivalent technical background. — Solid understanding of REST API, WebSocket, HTTP, and auth mechanisms. — Strong root-cause analysis and structured problem-solving skills. — Fluent English; able to communicate technical concepts to mixed audiences. — Comfortable managing multiple client issues in a fast-paced environment. ✦ Nice to Have: — Experience in crypto exchanges, fintech, or institutional trading support. — Familiarity with spot/futures trading, order types, and account structures. — Background supporting quant teams, market makers, or API traders. 📩 Contact: [handle] 🫡 ✦ [handle]

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