Application Support Analyst

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Описание

At Wilson Elser , we are redefining what it means to work at a national law firm. With more than 1,400 attorneys across 46 offices nationwide, we are recognized among the top 100 law firms by The American Lawyer and ranked #30 in the National Law Journal’s survey of the nation’s largest law firms. Our continued success is built on a culture of collaboration, innovation, client service, and mutual respect. We are committed to fostering an environment where employees are empowered to grow their careers, contribute meaningfully, and thrive professionally. The Position The Application Support Analyst is a mid-level expert in supporting, maintaining, and monitoring systems critical to the firm’s operations and its tertiary applications. This user-support-focused role enhances users’ experience with the firm’s software suites, delivers resolutions to day-to-day issues, and provides end-to-end functional support to attorneys, legal staff, and business professionals. The analyst adheres to the firm’s information governance policies and applies ITIL best practices while supporting core legal technology platforms, including iManage Cloud, the Intapp Risk Management Suite (OnePlace for Risk, Conflicts, Ethical Walls, Legal Holds), litigation support systems, and Litera One. The role operates in a cloud-first environment and supports the firm’s ongoing digital transformation, with a focus on reliable, practical, and user-centered service. Key Responsibilities Resolve complex end-user support issues across the firm’s core legal technology platforms, including iManage Cloud, the Intapp

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