[MSO] ServiceNow Administrator

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Описание

Software Mind develops solutions that make an impact for companies around the globe. Tech giants & unicorns, transformative projects, emerging technologies and limitless opportunities – these are a few words that describe an average day for us. Building cross-functional engineering teams that take ownership and crave more means we’re always on the lookout for talented people who bring passion and creativity to every project. Our culture embraces openness, acts with respect, shows grit & guts and combines employment with enjoyment. Project – the aim you’ll haveYou will join the ServiceNow team building a new platform for a Dutch provider of cloud services to the public sector. We are replacing an instance customised over 10+ years with a clean, out-of-the-box implementation on the latest release. Small senior team of developers and architects, direct client contact, fully remote. Position – how you’ll contributeHandle daily incidents, service requests and user questions on the ServiceNow platform, working to agreed SLAs and priority rulesAdminister users, roles, groups and access rights, including ACL configuration and periodic access reviewsConfigure the platform in day-to-day operation: catalogue items, forms, notifications, assignment rules and scheduled jobsKeep the platform healthy by monitoring scheduled jobs, integrations and error logs, and acting on what they show before users report itTroubleshoot configuration and integration issues at second line: resolve what is a configuration matter, escalate what requires a design changePromote changes between environments using update sets, following release and change management rulesDocument administration procedures and build standard operating procedures, so recurring requests become repeatable rather than person-dependentWork closely with developers and architects, bringing the platform operations perspective into designs and chang

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