Senior ServiceNow & GCP Cloud Engineer

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Описание

Job Overview We are looking for a Senior ServiceNow & GCPCloud Engineer to provide L3 support, administration, troubleshooting,and solution delivery across enterprise ServiceNow and Google Cloud Platformenvironments. The candidate should have strong hands-on experience in ServiceNow,GCP, ITSM, CMDB, enterprise integrations, and production support , withthe ability to independently troubleshoot complex technical issues and performroot-cause analysis. Key Responsibilities Provide L3 technical support for ServiceNow and GCP environments. Configure, administer, and troubleshoot ServiceNow applications and modules. Support ServiceNow ITSM processes including Incident, Problem, Change, Request, and CMDB. Troubleshoot ServiceNow workflows, scripts, integrations, APIs, and production issues. Support GCP services such as Compute Engine, GKE, Cloud Storage, BigQuery, IAM, VPC, Monitoring, and Logging. Perform RCA and implement permanent solutions for recurring incidents. Develop and maintain ServiceNow workflows, Business Rules, scripts, and integrations. Support REST/SOAP API and enterprise application integrations. Monitor system performance, availability, and capacity. Implement automation to improve operational efficiency. Coordinate with infrastructure, application, security, DevOps, and cloud teams. Participate in production deployments, change management, and release activities. Prepare technical documentation, RCA reports, and operational procedures. Provide technical guidance to L1/L2 support teams. Mandatory Skills 7+ years of experience in IT infrastructure or enterprise application support. Strong hands-on experience with ServiceNow . Strong knowledge of ServiceNow ITSM and CMDB . Experience with ServiceNow scripting, workflows, and integrations. Strong L3 production support and troubleshooting experience. Hands-on experience with GCP Cloud . Knowledge of cloud networking, IAM, security, monitoring, and logging. Experience with REST/SOAP APIs and enterprise integrations. Good knowledge of JavaScript for ServiceNow customisation. Strong understanding of ITIL processes. Excellent troubleshooting, RCA, communication, and stakeholder-management skills. Preferred Candidate Profile Candidates should be hands-on Senior/L3 Engineers with strong experience in: ServiceNow + GCP + ITSM/CMDB + L3 ProductionSupport + Integrations + Troubleshooting + Automation Good to Have ServiceNow CSA/CIS certification. GCP certification. ServiceNow Discovery and Service Mapping experience. IntegrationHub experience. DevOps, CI/CD, and automation knowledge. Terraform/IaC experience. Python or Shell scripting. ITIL certification. Experience supporting large enterprise environments.

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