Forward Deployed Engineer (m/f/d)

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Описание

As Field Support Technician , you will be a key part of our Solutions team to deliver on-site technical support, repair and troubleshooting for our drone systems across Europe . Together with our World-Class-Team, you will take an empowering role: pushing the boundaries of drone technologies. You will be working closely with stakeholders from the Support, R&D, Product, Training/Demo departments to resolve technical issues on-site, ensure product reliability, and enable customer success through hands-on support and knowledge transfer . To ensure high system availability and customer satisfaction across all deployed systems - your mission will be a powerful impact. What is your Day to Day Mission: Technical Support – on site: Deliver on-site troubleshooting of the Quantum Systems products at customers’ site (Europe-wide) based on best practices, manuals and knowledge bases. Repair and Rework – on site: Provide on-site repair and rework tasks of the Quantum Systems products at customers’ site (Europe-wide) based on best practices and repair manuals. Safety & Compliance – on site: Ensure compliance with safety standards and operational guidelines during all service activities. Technical Assistance – on site: Provide the Quantum Systems trainings- and demo team with technical on-site assistance prior and during their operations at the customers’ site (Europe-wide). Travel organization Independently plan and coordinate support and repair visits in alignment with internal depa

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