Описание
You will work remotely in a hybrid team model (Local Hong Kong coordination + remote execution), contributing to daily ops,incident resolution, upgrades, testing, and 24x7 rotation (with on-call premiums). Key
Responsibilities
Daily System Support & Multi-Cloud Monitoring Perform daily health checks (post-6pm HKT scripts for non-business hours) across on-prem VMware and cloud [link] monitoring triggers, alerts, and scripts (vSphere alarms, Horizon dashboards, Azure Monitor, AWS CloudWatch,Alibaba Cloud Monitor). Triage alerts: initial diagnosis, escalation, and resolution support. Incident & Problem Management Handle incidents (S1/S2 priority) with impact analysis and root-cause resolution within SLAs.Participate in on-call rotation (Airport 24x7; premium for standby/nights/holidays).
Document and improve processes for different scenarios Upgrades, Patching & Multi-Cloud Operations Assess and apply patches/updates for VMware stack + cloud services (Azure VMs, AWS EC2, Alibaba ECS or servers).Execute after-hours upgrades/standby (snapshots, rollbacks, verification).Support hybrid setups if needed (e.g., Azure Arc, AWS Outposts, Alibaba hybrid cloud). (Not a must) Infrastructure as Code (IaC) & Automation Implement/maintain IaC for infrastructure provisioning and configuration.Automate repetitive tasks (deployments, backups, Horizon pool management, cloud resource scaling). Regression Testing & CI/CD Support Execute and maintain regression test scripts .
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