Senior D&T Business Analyst [Customer Hub & 360]

Аналитика рынка

Стек

Откликнуться

Загрузите резюме — мы свяжем вас с работодателем напрямую через нашу базу.

Описание

Digital & Technology Team (D&T) is an integral division of HEINEKEN Business Services Poland (HBSP) . We are committed to making Heineken the most connected brewery in the world. That includes digitalizing and integrating our processes, ensuring best-in-class technology, and embedding a data-driven culture. By joining us, you will work on one of the most dynamic and innovative teams and directly help shape the future of Heineken . Commerce DevOps Hub is being established. The newly created organization, being an integral part of the Global Digital & Technology Function [link] , is tasked with maintaining, but most importantly developing (functionally and technologically) IT solutions supporting the Commerce area at Heineken. Commerce DevOps Hub is located in Kraków and will include highly qualified IT professionals with direct contribution to both the technological development of Heineken Commerce and the Hub itself. As a Senior D&T Business Analyst, you lead business analysis for complex, cross-domain initiatives that are critical to the success of the new e-commerce platform and broader digital transformation. You operate with high autonomy to frame ambiguous problem spaces, align senior stakeholders across OpCos and global teams, and translate strategic outcomes into coherent end-to-end process, data, and technology requirements that enable scalable delivery. You drive decision-making at pace by structuring options, clarifying tradeoffs, and ensuring requirements are fit for purpose across multiple workstreams and dependencies. In addition to delivery impact, you uplift BA maturity by setting and evolving standards, improving ways of working, and coaching other BA's - ensuring the organisation consistently delivers high-quality outcomes in a strongly distributed and asynchronous environment. Your responsibilities would include: leading end-to-end business analysis for complex, cross-domain initiatives/programs (problem framing →requirements → delivery assurance) driving stakeholder alignment and decision-making at pace (including OpCo/global leadership), structuring options and trade-offs defining and maintaining coherent requirement sets across process, data, and technology (incl. integrations and NFRs), ensuring consistency across teams performing deep impact and dependency analysis across products, systems, and markets; proactively managing risks and constraints owning benefits and outcome traceability (KPIs, success measures, business rules), ensuring what is built delivers measurable value leading quality assurance of analysis artefacts (DoR/DoD, traceability, documentation standards), setting expectations across teams shaping BA ways of working and governance (templates, playbooks, cadence, tooling usage) across a hub-centric, distributed organisation coaching and mentoring Business Analysts (Junior/Regular), guiding facilitation, stakeholder management, and analysis depth partnering with Product, Architecture, and Engineering leadership to influence roadmap, sequencing, and platform evolution. , Microsoft Dynamics, CRM, cloud fundamentals). Experience: • Indicative experience: 8+ years in business analysis (or closely related roles), including several years in senior/lead BA capacity within complex, enterprise environments • Typical level: Leads BA work end-to-end for cross-domain programs/initiatives spanning multiple products, systems, and stakeholder groups (global + OpCos), from discovery and problem framing through delivery assurance and outcome validation • Complexity & ambiguity: Proven track record operating in high ambiguity, resolving conflicting stakeholder needs, defining business rules at scale, and managing significant dependencies, risks, and constraints • Ways of working: Demonstrated ability to work effectively in a distributed and asynchronous organization; experience uplifting BA maturity (standards, playbooks, governance) and coaching other BAs • Delivery cadence: Experience supporting rapid release cycles and large change initiatives (platform transformation, migrations, operating model/process redesign), ensuring predictability and quality. Skills: • strategic problem framing: Translates strategic objectives into well-scoped problem statements, outcomes, and measurable success criteria; thrives in ambiguity • cross-domain requirements leadership: Defines coherent end-to-end requirements across processes, data, and sys

Контакты работодателя (email/phone/telegram) скрыты из публичного превью — отправьте резюме, чтобы мы связали вас напрямую.