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We’re building the AI-driven future of customer success, from retention to growth! We’re building the AI-driven future of customer success, from retention to growth! Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies.
The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link .
About This Role: We’re looking for a full-time Lead Security Operations Engineer to join our Security team reporting to the Senior Manager, AI Response and Threat. This role is a hybrid role based out of Wroclaw, Poland location. In this role, you'll play a key role in maturing our security operations program by owning detection strategy, leading response to major incidents, and mentoring the analysts and engineers on the team.
This is a great opportunity for someone who thrives in a fast-growing, cloud-first environment and enjoys working cross-functionally with teams like DevOps, Engineering, and IT. The ideal candidate brings strong skills in incident response leadership, detection engineering across SIEM, EDR, and SOAR platforms, and cloud security architecture. What You'll Do: Experienced in owning complex or high-severity incidents end-to-end, from init
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