Senior BPM Engineer / Systems analyst

Аналитика рынка

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Описание

Who we need Key Responsibilities Design and implement BPMN processes and DMN decision tables in Camunda 8 for customer support automation (both greenfield and ongoing improvements). Configure and maintain logic and prompts in no-code AI platforms, such as call flow schemes for voice bots, LLM (language model) classifiers, and other AI-driven tools. Support and debug active automation scenarios in Camunda Operate; deliver quick fixes and continual improvements in production environments. Integrate processes with internal and external systems via REST API, JSON, and message brokers (Kafka). Collaborate cross-functionally with product, technical, and analytics teams. Continuously adopt and champion new technologies, AI integrations, and promote a culture of automation across the organization. Key qualifications 3+ years of hands-on experience with production BPM engines, including end-to-end design and deployment of executable BPMN/DMN processes. Solid experience with Camunda 7/8 in production environments. Expert knowledge of BPMN 2.0, DMN, and FEEL. Proven experience in integrations via REST API, JSON, and message brokers (Kafka). Understanding and interest in modern AI/LLM solutions (for business process integration). Ability to independently gather and clarify technical requirements, working closely with both business stakeholders and technical teams. Communication skills and willingness to collaborate and share expertise. Nice-to-have Automation experience in customer sup

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