Support Operator

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Описание

Creatio is an AI CRM and workflow platform where people and AI agents work together — with no limits on users, agents, or scale. We help midsize and large organizations run customer workflows in the AI era. Headquartered in Boston, MA, with a global team and a large ecosystem of partners, Creatio serves thousands of customers in over 100 countries and automates tens of millions of workflows daily. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports. In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture. Who We’re Looking For: Support Operator to join our Global Customer Support Division. This role focuses on high-quality case handling, user consultations, and continuous improvement of support processes and knowledge base content. The role is based in Poland. Responsibilities: Support Operations & Case Handling Handle and distribute incoming support cases with proper prioritization and ownership Monitor the support queue and proactively take cases into work Provide expert guidance on Creatio products and related services Process service requests including cloud-related actions, licensing, and SLA activation Keep customers informed about case progress and resolution timelines Manage escalations and support critical customer situations Collect and ana

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