L1 Service Desk Technician - Smart City

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Описание

Hey! Nice to see you! At Incubly, we believe that great people want to work with great people, so we started building a company that would attract great minds and allow us to achieve everything without feeling like we're just working, but rather having fun. Our mission is to mainly support tech companies and startups (scaleups) in fast, high-quality scaling up of their teams and boosting their product development, testing, and deployment so that we can succeed together. We are currently looking for a Service Desk Technician to join our client's support team. You will be the first point of contact for customers, taking ownership of reported incidents and requests, providing technical support, and ensuring a high level of customer service. You’ll work closely with customers, partners, suppliers, and internal teams to troubleshoot issues, coordinate resolutions, and continuously improve support processes and services. The role is ideal for someone who combines a customer-oriented approach with a technical mindset and enjoys solving problems in a dynamic environment. Your daily responsibilities: Monitor the Service Desk queue and log and manage incidents and service requests received through various communication channels. Take ownership of assigned incidents and ensure appropriate action is taken to meet agreed SLAs. Keep customers and colleagues informed about the progress of support cases by telephone, e-mail, or portal, and request additional information when required. Contac

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